Ken's Naperville Real Estate Blog : Do you allow double bookings on your listings?

Do you allow double bookings on your listings?

I was setting appointments this morning for showings I will be doing tomorrow in the nearby suburb of La Grange Illinois...

My appointments were lining up perfectly.  The showings were set between 10 AM and 11 AM, and I had only one more appointment to make...

On my last call, I was told another agent was already scheduled to show the home from 11 AM to 12 PM, and the listing agent had asked for no crossover in appointments...

I would have to schedule my appointment after 12 PM...

Huh?  Slightly frustrated, my perfectly scheduled morning now would have a gap in it...

But why?  I have had this happen before, but I don't get it.  Not at all...

Do you allow double bookings on your listings?

I sure do.  Nothing creates a sense of urgency more than having two groups of buyers in one home.  Nothing...

And aren't we all looking to create a little more buyer urgency?  It's like two sharks fighting over one piece of meat...

So why wouldn't a listing agent allow it and even encourage it?

Do you allow double bookings on your listings?  And if no, why not?

Ken

 

Comment balloon 86 commentsKen Tracy • August 07 2010 02:39PM

Comments

Not only do I allow it, I encourage it.  Everybody wants what somebody else wants, I love to see the little greedies start to size each other up.  Love it.

Posted by Liz Wallace, Broker C21 Sherlock Homes, Rockville Centre, LI, N (Century 21 Sherlock Homes) about 7 years ago

Of course you do.   The second to call is asked to wait until the first is done - actually, the agents usually can work it out nicely between them, and everyone stays on schedule....

Posted by Dagny Eason, Fairfield County CT, CDPE Homes For Sale and Condo (Dagny's Real Estate) about 7 years ago

Yes I do. I always tell my sellers that is EXACTLY what we want to do. Creates urgency on the part of the buyers and my sellers have to be out of the home less amount of time. Why wouldn't you double show? I have no idea.

Posted by Scott Baker, Realtor Homes for Sale in Cincinnati, West Chester, Mason, OH Area (www.eHomeReports.com Coldwell Banker West Shell) about 7 years ago

Ken  - It kind of depends on each individual situation and the seller. I usually do so the competition edge and the sense of urgency comes into factor with the buyers but if the homeowner doesn't want me to do that then of course I don't... It kinda depends on that for me.. Just my two cents...

Posted by Robert and Lisa Hammerstein -201-315-8618, Bergen County NJ Real Estate (Keller Williams Valley Realty) about 7 years ago

The only reason and I've never had the request is if the homeowner wants it.  My objective is to get it sold and in this market I really want to accommodate that buyer and gain as much favor as possible to be the one they remember and want to buy.

Posted by Janet Sebile (Coldwell Banker Apex, Realtors) about 7 years ago

Hi Liz, Dagny, Scot, and L+R.  Thanks for stopping in.

I want them in the house at the same time.  I really do...

It sounds like we have two yeses, a wait your turn, and a depends.

I would like to hear more!

Thanks again,

Ken

Posted by Ken Tracy, Helping clients buy and sell since 2005 (Keller Williams Realty Infinity) about 7 years ago

It's a great way to create an urgency.  I always try to schedule multiple showings at the same time or overlap them.

Posted by Susan Morrison (RE/MAX Executive Realty) about 7 years ago

Why not? Do agents only allow 1 buyer in at a time at an open house? Double bookings are fine, whomever gets there fist can show the house. If the second agent shows up while the first buyer is in the house, the proper etiquette is to wait outside until the first buyer is finished. What's the big deal?

Posted by Cynthia Larsen, Independent Broker Serving Sonoma County, CA (Safe Haven Realty) about 7 years ago

Ken...

I simply tell both agents that another agent is expected at the same time, and to please let whomever gets there first to finish before they go inside.

Posted by Richard Weisser, Richard Weisser Retired Real Estate Professional (Richard Weisser Realty) about 7 years ago

Great idea.  Enjoy this when you have the opportunity.  Not every market allows for this visible sign of urgency.

Venice FL Short Sales

Posted by Charlottesville Choice Homes (Keller Williams Realty) about 7 years ago

Hi Ken ~ I don't see a problem with it - as others have mentioned it is more likely to create a sense of urgency. Tours are so hard to put together - why run the risk of losing the showing.

Liz

Posted by Elizabeth Bolton, Cambridge MA Realtor (RE/MAX Destiny Real Estate Cambridge, MA) about 7 years ago

Hi Liz, Sarasota, Richard, Cynthia, Susan, and Janet.  Thanks so much.

I think double showings are perfect!  I never want to lose a showing. 

The more the merrier!

Thanks again,

Ken

 

Posted by Ken Tracy, Helping clients buy and sell since 2005 (Keller Williams Realty Infinity) about 7 years ago

I read somewhere that wealthy families in Japan actually hire people ('extras") to attend weddings and funerals as a sign of how important someone was.   Lucky enough to double book?  I say go for it!

Posted by Alyce Martin, Albuquerque - THE Place To Be! (The Realty Group, LLC) about 7 years ago

Ken,

Yes to double bookings.  Even triple if it comes to that and it has, I like a full blown party in my listings.  But, I agree with Richard, I let all agents know that there is another showing in the same time-block and leave it to them to keep or change the time.  They usually keep it.  I think they also like the sense of urgency to get their clients off the fence.

I also agree that there is a human tendency to want what another person seems interested in.  I say yes to double and triple bookings and if it was needed in this market, I would not hestitate to hire  extras/stand-ins.   :)

Posted by Karen Winters, Berkshire Hathaway HomeServices KoenigRubloff, Chicago, IL (Berkshire Hathaway HomeServices Koenig Rubloff Realty Group - Chicago, IL) about 7 years ago

Hi Ken!
Actually, I wouldn't allow a double booking. However, I would have called the other agent back and asked them to tighten up the time they would be there....most showings don't last an hour and most agents give themselves quite a bit of latitude as to arrival time.

Double booking does the same thing that having the sellers there does...inhibits the buyers.  They feel like they have to rush out of the house.  It isn't fair to the house, the buyers or the other agent who called first.

If I arrive at a house that is being shown by another agent, I ask my buyers if they would mind waiting with me, outside the house until the other agent and buyers are done.

Posted by Paula Swayne, Realtor-Land Park, East Sac & Curtis Park -Dunniga (Dunnigan, Realtors, Sacramento (916) 425-9715) about 7 years ago

This is my favorite thing to do -- it's one of the best ways to generate multiple offers.  I had three showings on a listing (in a 2 hour period) and long story short, we had buyers waiting outside to get into the home and with in 24 hours, we had THREE offers!

Posted by Kerry Lucasse, Your Nest Atlanta Real Estate Consultant (eXp Realty - Nest Atlanta Team) about 7 years ago

Ken:  I prefer showings one by one so the buyer can look at the property at his/her pace and discuss questions, concerns with the agent.  This way, one person's opinion does not affect the others.

However, if there is not other way to do it, I sure would not risk losing a showing by asking the 2nd agent to bend backwards to accomdate the situation 

WE WANT TO SELL THE HOUSE!

Posted by Sylvia Barry, Marin and Sonoma Real Estate Leading Expert (Coldwell Banker Previews International (#1 Marin_Sonoma_San Francisco_North_Bay)) about 7 years ago

Come one, come all. I'm with you on the urgency and auction effect. I'm in business to sell my client's home, not bend over backward so Sonja Snotnose can have private time while a viable buyer waits like a schnook in the driveway. 

Posted by J. Philip Faranda, Broker-Owner (J. Philip Faranda (J. Philip R.E. LLC) Westchester County NY) about 7 years ago

Ken, yes I would allow it.  However, if the other agent was there I would hope the second agent would be courteous and wait outside for the other buyers and agent to complete their showing.  You are correct it does create a sense of urgency.

Posted by The Mode & Durham Team, Real Estate Made Simple (Keller Williams Realty - Elk Grove, CA Homes for Sale) about 7 years ago

Definitely.  As previously stated, it creates a sense of urgency in the buyer and that's exactly what I want for my listings.

Posted by Tammie White, www.FranklinHomesRealty.com or (615) 495-0752 (Franklin Homes Realty LLC) about 7 years ago

Hi Ken ~ Guess I'm going to be the first to say no. I get the sense of urgency thing, but it's just not something that happens around here in my market. I'm glad it's that way too. Buyers can't really be themselves if there's someone else in the house. It's kind of like the listing agent being at showings.

I know these things happen in other markets. I'm just glad they don't in mine. I'd rather my buyers have the time and space to look at a home without being distracted by others in the home.

 

Posted by Denise Hamlin, Broker/Owner, Helping Happy Clients Make Smart Choices (Cardinal Realty ~ 319-400-0268) about 7 years ago

I always put the following in my showing instructions.

  • May double and triple book showings per listing agent

Love to see multiple showings on my listings... Just like Susan said in # 7 ... a great way to create an urgency

Posted by Roland Woodworth, Short Sale and Foreclosure Resource- SFR - Clarksv (Q Realty) about 7 years ago

As long as the agent on the second call knows they wil have to wait until the first is done.... courtsey would state giving the first a heads up so they don't stay in the house all day.... plus when was the last time you were in a house for an hour with one client?  not usually

Posted by Susan Goulding, Northern CA - Tracy & Mountain House Real Estate (Crown Key Realty, Tracy & Mountain House Real Estate) about 7 years ago

As long as the agent on the second call knows they wil have to wait until the first is done.... courtsey would state giving the first a heads up so they don't stay in the house all day.... plus when was the last time you were in a house for an hour with one client?  not usually

Posted by Susan Goulding, Northern CA - Tracy & Mountain House Real Estate (Crown Key Realty, Tracy & Mountain House Real Estate) about 7 years ago

Id rack and stack showings like it's JFK airport. Start appointment at the office to reduce stand up. No show at office no showing.  

Posted by Randy Dodd, ePro, GRI, TAHS (Rosanna's Realty) about 7 years ago

I'm perfectly fine with double book showings.  I figure it just helps the seller.

Posted by Christine Donovan, Broker/Attorney 714-319-9751 DRE01267479 - Costa M (Donovan Blatt Realty) about 7 years ago

As the listing agent, my loyalty is to the sellers, not the buyer's agents. I would tell both agents that the home is double booked, and then let them make their own decision on whether or not to show. Congrats on the gold star to go with the candles!

Posted by John Novak, Henderson, Las Vegas and Summerlin Real Estate (Keller Williams Realty The Marketplace) about 7 years ago

As others have said, mention it to the buyers agent and multiple showings during one time window with agents being courteous of each other can be great.  Interest is contagious and creates urgency.

However, as a buyers agent I have shown a vacation rental home where several buyers were scheduled at the exact same time and with the seller and vacation renters in the home at the same time as well.  With all these people: sellers, renters, buyers all in the home at the same time it really was a turn off and I've noticed the home is still available for lease or purchase.  Not the best idea!    

Posted by Jason Watton, Realtor - Scottsdale Arizona Homes for Sale (Realty One Group of Scottsdale, AZ) about 7 years ago

Ken, it all depends.  I encourage it if I represent the seller.  When representing the buyer I ask for an alternative time.

Posted by Sun City Grand Homes Surprise AZ Real Estate Leolinda Bowers Designated Broker Leolinda Realty, Sun City Grand in Surprise Arizona (Leolinda Realty) about 7 years ago
This really is a case by case kind of thing in my opinion. When I'm with a buyer I'd rather not have anybody else in the home because I want the buyer to feel comfortable and talk openly about the home. If I'm representing the seller then I don't mind having multiple buyers looking around at the same time. I guess it depends on which side of the coin you're on that day.
Posted by Nathan Tutas, Your Central Florida Real Estate Expert (Tutas Towne Realty, Inc.) about 7 years ago

I wouldn't have them in the house at the same time, they are already making the biggest decision of their lives, the last thing they need is to be rushed and their minds manipulated into thinking the 2nd couple is going to make an offer. This will only lead to buyers remorse because they felt that they rushed into the deal just to secure the property.

 

 

Posted by Sameer Punjani (mygpsagent.com) about 7 years ago

As a courtesy to the agents I tell the agents that another appointment has been set for the time slot and if they like they can wait outside till the first set of buyers leaves the house or change the time for appointment.

Posted by Gita Bantwal, REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel (RE/MAX Centre Realtors) about 7 years ago

I always allow people to show my listings at the same time.  However, I do let the agents know about the situation. I have never had anyone complain about being double booked.  They seem to all play nice and get along.  

Posted by Kathryn Maguire, Serving Chesapeake, Norfolk, VA Beach (GreatNorfolkHomes.com (757) 560-0881) about 7 years ago

Ken:

Absolutely. The idea is to get people in to see the home and when someone else is looking at "your potential home" it is going to make it that much more appealing.

 

Posted by Claudette Millette, Buyer, Broker - Metrowest Mass (The Buyers' Counsel) about 7 years ago

In an occupied home, I don't do the scheduling, the owner does, and I don't think they would like to have two families in the house at one time.

I also don't think it's in the best interest of the buyers to have to look at a house with others in there.

Picture the situtuation where there is the mother, father and two teen agers, plus the agent. 5 People

Now multiply that by two. Would you want 10 strangers in your house running around at the same time?

 

Posted by Bill Travis, Broker/Owner (Captain Bill Realty, LLC) about 7 years ago

The listing agent does not understand Real Estate 101 and the word competition.

Posted by Bill Gassett, Metrowest Massachusetts Real Estate (RE/MAX Executive Realty) about 7 years ago

Yes, yes, yes. Double booking are not only allowed, they're encouraged. What a mistake on the part of the other agent.

Posted by Richard Iarossi, Crofton MD Real Estate, Annapolis MD Real Estate (Coldwell Banker Residential Brokerage) about 7 years ago

I do not and never have. I think buyers deserve some consideration and double booking is in my opinion something that can discourtage a buyer from feeling special, and from having a look at the house in a way that is not distracting.

Posted by Joe Pryor, REALTOR® - Oklahoma Investment Properties (The Virtual Real Estate Team) about 7 years ago

Yes, I tell each agent there are others, but usually convenience is more important to buyers than having a private viewing.   And it's usually easy to avoid the other party if in a SFH by going to other levels or outside etc.   I also don't wait to see if there happens to be someone else there.   Again, buyer's time is precious.   Do you expect everyone to leave an open house when each party arrives? 

Posted by Coral Gundlach (Century 21 Redwood Realty, Arlington Virginia) about 7 years ago

Ken - I would welcome a double booking on any of my listings! However, if I am representing the buyer, I prefer to work around a double booking if possible.

Posted by Judy Jennings, Broker - The Lanterns at Warren Woods - Ashland MA (The Green Company) about 7 years ago

I certainly do...everything I do is to help get my listings sold so why would I not....2 buyers at the same time is no different than 3 or 4 at the same time at an open house.....show and sell please....

Posted by Dennis Duvernay Broker/Owner (Hillview Realty) about 7 years ago

If I tell the second agent that the time they want is already taken and they still want to go, I say go for it, just make sure between the two of you that the house is secured before you leave. However, we rarely get calls for multple showings at the same time here, but it has happened.

Posted by Pat & Wayne Harriman, Broker/Owners, Wallingford CT Real Estate (Harriman Real Estate, LLC (203) 672-4499) about 7 years ago

Ken, of course!!! How silly and short sighted of the listing agent!

Posted by Marney Kirk, Towson, Maryland Real Estate (Cummings & Co. Realtors) about 7 years ago

Ken, I don't think it is much of a problem. Chances are during your scheduled hour you may not even see the other buyers.

Posted by Michael Setunsky, Your Commercial Real Estate Link to Northern VA about 7 years ago

I've often found it difficult to be exact in appointments. Sometimes the buyer wants to linger. And sometimes they don't even want to go in. I encourage sellers to book them whenever they want to come. In some cases here we have agents who lock themselves and their clients in while they are showing and the only choice is to wait.

We just all have to get along.

Posted by Glenn Roberts (Retired) about 7 years ago

I love that . .there is nothing more compelling to the buyer that competition is real when they see a parade of buyers for a house they may be considering.

Posted by Fernando Herboso - Broker for Maxus Realty Group, 301-246-0001 Serving Maryland, DC and Northern VA (Maxus Realty Group - Broker 301-246-0001) about 7 years ago

interesting article...

Posted by David Lee ~ Orange County, Ca ~ Cash Flow Specialist (United Realty) about 7 years ago

You betcha I allow it.  There was a guy selling seminars up in Grand Rapids Mich a few years ago by the name of Terry Hunnefield.  I learned at that seminar that you call that the "Gold Rush!!"  I love to have Gold Rushes on my listings.  In fact I'd like nothing more than to have 3 or 4 or maybe 10 folks show up at the same time.  Sort of creates buying fever!

Posted by Jeanne & Ralph Janisch ABR CRS Brokers, Selling Durango CO homes to good people like you! (The Durango Home Team ) about 7 years ago

Yes I allow double bookings. I agree for the same reason...that it creates a sense of urgency. But I didn't think about the shark anology until now. I like that visual you've created in my mind.

Posted by Anonymous about 7 years ago

Double Bookings should be welcomed by a seller.  Rarely do they both show up at the same time anyway.  If one doesn't show at least the slot is not wasted.  If they both show up, it really creates urgency.  I can't possibly think of a reason that you would not allow double bookings!!!!!

Posted by Mary Macy, Top Agents Atlanta Metro (Top Agents Atlanta Metro) about 7 years ago

That's different! You cannot gauge the exact time anyway so what's the harm in a few minutes wait while the preceding group finishes? Maybe it was another reason than the one actually given.

Posted by Cheryl Ritchie, Southern Maryland 301-980-7566 (RE/MAX Leading Edge www.GoldenResults.com) about 7 years ago

Yes of course! I think it is great when it happens! It creates a sense of urgency for serious buyers.

Posted by Mark Roncone (Charles Rutenberg Realty) about 7 years ago

It depends on the circumstances.  It is the sellers preference or it could be the buyer's preference.

Some of my buyer prospects feel uncomfortable if there are other buyers there. 

Posted by Jerry Morse, BBA,GRI (The Morse Company) about 7 years ago

The listing agent who doesn't allow multiple showings in a time period is looking out more for the buyer than for their seller. Perhaps their reason for doing so is concern that the buyer may feel pressed for time and not give the property adequate consideration. But think about it! We want the buyer to feel pressed. We want them to understand that there are other buyers looking at the property. And, the best way to do that, is for them to actually see their competition in the home. If we fail to convey that sense of urgency, how well will we have served our client, buyer or seller?

Posted by Bob Engert (Georgia Elite Realty) about 7 years ago

You bet, first one there wins & the other waits in the driveway. It's good for the buyers to know that other people are also out looking at the same homes even though it's a 'buyers market'.  I've had the appt desks tell me I have to reschedule later so that we don't ever see each other & I always tell them 'no way, we'll fight it out in the driveway for the key.'  Let me do my business as I see fit thank you.

Posted by Lyn Sims, Schaumburg IL Area Real Estate (RE/MAX Suburban) about 7 years ago

Ken,

We do.  I've been to a foreclosure home where folks were standing outside.  They said someone was already in there looking and they didn't want to intrude.  Since it's a foreclosure, we actually went in with the first set of folks... you will miss out if you wait for a well priced.  

Thanks, Michelle

Posted by Michelle Francis, Realtor, Buckhead Atlanta Homes for Sale & Lease (Tim Francis Realty LLC) about 7 years ago

Yes, yes, & yes! 

Posted by Bob and Richelle Ward, Realtors, ABR (Coldwell Banker Residential Brokerage) about 7 years ago

Creating urgency could be a favorable outcome of a double booking . . . or the whole thing could backfire!  What if Buyer #1 overhears Buyer #2 saying negative things about the home?  Many people won't want a home that other people don't love.  I also agree with #31 . . . a similar thing happened to us when buying our home, and I have always wondered if it was an attempt to manipulate us into making an offer before we were truly ready!  As the buyer's agent, I don't want "urgent" buyers . . . I want buyers who are secure and informed in their decision.  As a seller's agent, I want the same.  If buyer's remorse sets in, I don't want to be perceived as the one who created the scenario that made them take the leap!  My reputation is important to me!

Posted by Valerie Baker, Spokane Realtor (Exit Real Estate Professionals) about 7 years ago

San Francisco is a little different on showings. We're generally not a lock box City, for starters. In the current market with so much available, we also have most of our buyers 'trained' to look at homes during Sunday opens and the twilight showings scheduled during the first week. They are also generally encouraged to go view the homes during Brokers Tours if they have an opening in their schedule to do so.

 With less demand for showings by appointment, we now have often do a cycle of opens during the first two weeks, combining Sunday opens with twilight tours and brokers tours (which are generally open to the public as well as agents). Thereafter we generally are open on Sundays and do showing by appointment when requested.

In a hot market, we used to set a "showing schedule" if there was a high demand, with a half-hour to one-hour block of time available for all comers. It's more like an open house than a showing.

When I get multiple requests for a showings during a certain block of time, I defnitely allow more than one party through simultaneously, provided both agents are informed and ok with it. On the buyer's side, I would ask my buyer how they felt about going to a showing with another prospect present. If they are ok with it, then fine.

I don't know if a buyer's agent is necessarily working at cross-purposes when showing a home with another buyer present. Sometimes a buyer needs to see someone else expressing interest in a home-- It can make the buyer realize that they aren't operating in a vacuum and that other parties are also out there actively and seriously looking at homes. Ultimately, it can perhaps make them less fearful and nudge them forward into making offers. 

 

Posted by Cece Blase (Paragon Real Estate Group) about 7 years ago

I'm going to disagree with you also and primarily for security concerns of my sellers, especially if they occupy the property.  I put a lockbox on for a reason...security for the sellers and a record of agents who enter the property.  I believe each agent and their client should be allowed to view the property without interruption.  If more than one agent with their clients arrive at the property at the same time, it's common courtesy to wait.  If you have to wait 10 minutes or so, I'm sure you can find something to talk to your buyers about.  I don't believe encouraging my sellers to double book appointments creates urgency...the price we list for should do that.   

Posted by Terri Adams-Scott, Realtor, Walnut Creek CA Real Estate (J. Rockcliff, REALTORS) about 7 years ago

Absolutely and encourage it strongly if possible... and all the comments above.

Posted by Gail Smith about 7 years ago

Well, if we have to accompany the showings, we try and schedule them to at least overlap.  Besides, if the homeowner is home they too prefer to have them come close to each other so that they don't have to sit and wait around all day. Though we wouldn't encourage a parade of buyers in the house at the same time (just in case someone has some negative remarks) we do let the agents know that there might be another showing around the same time.

Larry & Sheila, Long Island,NY

Posted by Lawrence "Larry" & Sheila Agranoff. Cell: 631-805-4400, Long Island Condo & Home Sale Specialists (The Top Team @ Charles Rutenberg Realty 255 Executive Dr, Plainview NY 11803) about 7 years ago

When I enter a home with my clients, I often lock the front door to keep other agents out.  Why?  Because I want my clients to have a private showing, and be able to make any and all comments without worry about who is hearing them.  If I come to a home with another buyer already in it, I wait outside with my client until the group in the home is finished.  It's common courtesy, but I lock the door because not all agents practice it.

Posted by will bateson about 7 years ago

Originally I agreed that it gave a sense of urgency.  However, it can make the buyer uncomfortable, and it might turn them off against the home.  If a buyer doesn't having a feeling of well being in a house these days, they will just go along to the next one.  There is so much inventory from which to choose in most markets, that a buyer isn't going to feel pushed into offering on one particular home.

Posted by Dawn Crawley, Find Pinehurst Homes (Dawn Crawley Realty) about 7 years ago

Bring on the buyers.  First of all, most agents give them selves a buffer and most likely aren't going to show up right at the top of the hour and probably won't stay the entire time.  If I schedule one agent from 1-2 and another from 2-3,etc....that means more time my seller has to be out of their home which depending on their situation, can be an issue. 

Second, we are all professionals and should be able to "play in the sandbox" together.  

I also think that with some buyers, knowing that other people are interested in the same property that they like helps to get them off the fence.

Posted by Susan Lehmkuhl, Associate Broker (Buy and Sell Smart Realty, LLC) about 7 years ago

Ken - I never though of double booking. It sounds like it would definitely cause some urgency

Posted by Robert Schwabe, Orange Park Real Estate (EXP Realty) about 7 years ago

I have no problem with double booking. I simply tell the other agent that the house is being shown at the same time. Because I work for the seller and not the buyer, anything that brings excitement or a need to act, is to the benefit of my seller.

Posted by Millie C. Legenhausen, CRS, GRI, CIPS, MBA, Realtor (Calcagni Real Estate, Hamden, Connecticut) about 7 years ago

Absolutely!  I often experience this, and usually upon arrival I notify the agent who is already inside, and we wait outside until the other agent is finished.  And, depending on the agent, he or she may invite us in, and if they are upstairs with his clients, we start in the basement.  If I am the second agent to show up, I make sure I give my business card to the other agent, and vice versa, especially if entry was made via a lockbox! It is usually worked out between the agents....

I can`t for the life of me figure out why an agent would discourage this!!

Posted by Anonymous about 7 years ago

It's OK as long as the 2nd agent waits until the first one is out and done.  Call it professional courtesy.  Open houses are a much different animal but these are private showings meant for the client and his/her agent.

Posted by Russell Benson (Berkshire-Hathaway HomeServices/Anderson Properties) about 7 years ago

Ken, this may sound rude and unprofessional, but in the situation you describe in your post, I would have told that scheduler that between 12 and 1 was fine, and then just showed up between 11 and 12, and if the other agent was there, I would offer my apologies.  I think the building of urgency that occurs in a situation like this... is excellent.  For both agents.

Posted by Karen Anne Stone, Fort Worth Real Estate (New Home Hunters of Fort Worth and Tarrant County) about 7 years ago

As a listing agent, I plead guilty of double booking to create the sense of urgency noted above. As a buyer's agent, I don't mind being there with my clients and another buyer's agent with their clients, although we'll stay outside if that's their preference. Usually, we can agree to tour opposite floors or ends of the house/condo, then switch, giving both parties enough privacy to share thoughts without being in earshot of a possible competing buyer.

Posted by Mark Ruda (Mark A Ruda) about 7 years ago

It is a common practice to double book.  Agents usually give a time range when they are coming.  If you arrive and the other agent is showing, you give them space and wait a few minutes outside.  You can always walk the property until they are done inside.

Posted by Randy Prothero, Hawaii REALTOR, (808) 384-5645 (eXp Realty) about 7 years ago

Most definitely!  I was let the 2nd agent know when the schedule that there may be another agent there, but they rarely actually show up at the exact same time.  Nothing like a ton of interest in a listing!

Posted by Kristen Wheatley, Lewiston/Auburn Maine Real Estate Agent (The Maine Real Estate Network) about 7 years ago

Heck yes I do...I always let each agent know, however, and ask whomever gets there first to please give the other agent time to show before going in.  It's a rarity these days, but does happen.

I have to tell you a funny story. I showed a home last year (vacant) to my buyers.  I did have an appointment.  Got there and another couple pulled up with their agent.  They threw a FIT that we were there as well.  The crazy loon buyer followed me around the home cursing me, telling me I had no manners, etc.  Had my buyers ALL fired up...we went to the office and wrote an offer.  They loved it and this crazy woman helped get them to the table, lol.  They weren't willing to risk letting Mrs. Crazy get their dream home.  LOL.  Gotta love it!

Posted by Elizabeth Cooper-Golden, Huntsville AL MLS (Huntsville Alabama Real Estate, (@ Homes Realty Group)) about 7 years ago

Heck yes I do...I always let each agent know, however, and ask whomever gets there first to please give the other agent time to show before going in.  It's a rarity these days, but does happen.

I have to tell you a funny story. I showed a home last year (vacant) to my buyers.  I did have an appointment.  Got there and another couple pulled up with their agent.  They threw a FIT that we were there as well.  The crazy loon buyer followed me around the home cursing me, telling me I had no manners, etc.  Had my buyers ALL fired up...we went to the office and wrote an offer.  They loved it and this crazy woman helped get them to the table, lol.  They weren't willing to risk letting Mrs. Crazy get their dream home.  LOL.  Gotta love it!

Posted by Elizabeth Cooper-Golden, Huntsville AL MLS (Huntsville Alabama Real Estate, (@ Homes Realty Group)) about 7 years ago

Sounds like the listing agent didn't get the memo on "sense of urgency"!!

Posted by Lane Midgett (1776 Real Estate Group Richmond, VA Local Expert ) about 7 years ago

I'm absolutely in favor of double booking showings.  It may anger a few buyer's agents who don't want there to be any sense of urgency but for listing agents it's a dream.  In a market or price range that is highly competitive, having multiple buyers in the same place at the same time can drive more offers, better terms, and more offers.

All that said, I don't think that having multiple buyers or driving substantial interest will result in significant overbidding.  Buyer bids will be limited to what the market will bear as driven by appraisal standards.

Posted by Bryan Robertson, Broker, Author, Speaker (Intero Real Estate) about 7 years ago

Absolutely!  I would hope that the two parties could stay out of each other's way, either one party stay outside, check out the yard, etc., but if both parties are in the house at the same time, I try to stay on different floors, check out the basement, etc. 

Posted by Kathy Kenney, Realtor - Princeton & Central NJ Homes for Sale (Keller Williams, Princeton, NJ) about 7 years ago

Yes I do, one after the other so that I am there to make available information about the home. I don't let them go thru on their on. I feel more control and safe going through with each party.

Patricia

Posted by Patricia Aulson, Realtor - Portsmouth NH Homes-Hampton NH Homes (BERKSHIRE HATHAWAY HOME SERVICES Verani Realty NH Real Estate ) about 7 years ago

Ha. It's one of the reasons I sell so many homes in Land Park. Because there is a huge demand for homes in this part of Sacramento, so if I can possibly double book, I do it. It's difficult to accomplish because often an agent will give a time frame such as from 11 AM to noon. If another says 11 AM to 11:30, I might ask if they can be there a little closer to 11 AM and ask the nooner guy to speed it up.

Buyers never want a home so much as when another buyer is in THEIR home.

Posted by Elizabeth Weintraub Sacramento Real Estate Agent, Top 1% of Lyon Agents, Put 40 years of experience to work for you (Lyon Real Estate) about 7 years ago

I allow more than one showing in a time window, I just let both agents know so that they can wait for whomever gets there first to have their private showing.  I think that it does work well to create buyer urgency!

Posted by Karen Feltman, Relocation Specialist (Cedar Rapids/Iowa City, IA Lepic-Kroeger REALTORS) about 7 years ago

I’m fine with double bookings, Ken, for the very reason you point out… few things create more of a sense of urgency and desire than multiple buyers looking at the same property at the same time.

Posted by Bill Burchard, Broker, Realtor, Representing Buyers and Sellers (3B Realty: 951-347-3818, CA) about 7 years ago

Hi Alyce, Karen, Paula, Kerry, Sylvia, JP, L+B, Tammie, Denise, Roland, Susan, Randy, Christine, John, Jason,Leolinda, Nathan, MyGps, Gita, Michael, Kathryn, Claudett, Val, Bill, Richard, Joe, Coral, Dennis, P+W, Marney, Michael, Glenn, Fernando, David, Ralph, Mary, Cheryl, Mark, Jerry, Bob, Lynn, Michelle, Bir, Valerie, Cece, Terri, Gail, L+S, Will, Dawn, Susan, Robert, Millie, Russell, Karen, Mark, Randy, Kristen, Elizabeth, Lane, Bryan, Kathy, Patricia, Elizabeth, Karen and Bill.  Thanks for stopping by and commenting.

Wow.  Gone two days and lots of comments to follow up on...

Some made me laugh.  Rack em and Pack em like JFK...

Strange, I have never shown a home to parents who brought teenagers...

Thanks again everyone!

Ken

Posted by Ken Tracy, Helping clients buy and sell since 2005 (Keller Williams Realty Infinity) about 7 years ago

Hi Ken,

I am a few days late, but I thought I would leave my congratulations on earning a Gold Star with this post.  By all means I agree with you double, triple booking adds a sense of urgency in the minds of buyers & agents.  Get with the market.

Have a great day.

Mary

Posted by Mary Yonkers, Erie/PA Real Estate Instructor (Alan Kells School of Real Estate/Howard Hanna Real Estate) about 7 years ago

In Chicago and neighboring suburbs, each market is different, in some cases, completely different animals.  Multiple offers could be result of double showings or an expedited offer could be the result or no offers could be the end result...  Know your market! 

I still think its fun when a buyer who is just learning believes they are in an " absolute buyers market" and "homes are not selling" and then they see multiple showings, missed buying opportunities because they waited too long thinking they could see 50 properties, only to find out that they are really are in a balanced market...  Double / triple bookings can be an educational tool as well.

Posted by Robert Jarvis, MBA (Keller Williams, Chicago, IL) about 7 years ago

Ken, I would have asked the first agent (through the listing office, of course) to narrow their time frame down to a 30 minute window, if possible, allowing you to go 30 minutes earlier. In my market, if an agent is in the property with a client, the 2nd party waits outside until they leave. I probably would have double-booked it and let the first party know as well. Congrats on the gold star!

Posted by Pat Starnes, Brandon, MS, Broker Associate, ABR, 601-278-4513 (Front Gate Real Estate) about 7 years ago

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